The terms you buy under, what we do with your information, and how returns work.
Last updated 1 August 2026
This website is operated by Stringable Limited ("Stringable", "we", "us"), a company registered in New Zealand. By placing an order you agree to these terms.
All prices are shown in New Zealand dollars (NZD) and include GST at 15%. Stringable Limited is registered for GST. The price on the page is the price you pay — GST is not added on top at checkout, and delivery charges include GST as well.
Payment is processed by Stripe. We never receive or store your full card number — it goes directly to Stripe, and we are told only that the payment succeeded, together with the last digits and card brand that appear on your receipt.
A price shown with a line through it is the usual selling price at which the item has been, or will be, offered outside a promotion. Promotional prices apply while advertised and while stock lasts.
Each kit includes one access code for the online generator, and stock is limited to the number of unissued codes. If an item sells out between you adding it to your cart and paying, checkout will tell you before any money is taken. In the rare case that we cannot fulfil an order we have already accepted, we will contact you and refund it in full.
Your order is accepted when we confirm it by email, not when payment is authorised.
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where those Acts do not apply — for example, if you acquire goods for the purposes of a business — our liability is limited to the amount you paid for the relevant order.
The kit contains a hammer, nails and scissors. It is not suitable for young children unsupervised. Please take normal care when using the tools provided.
We may update these terms; the version published when you place your order is the one that applies to it. These terms are governed by New Zealand law and the New Zealand courts have non-exclusive jurisdiction.
Last updated 1 August 2026
We collect as little as we can and we do not sell your personal information to anyone. This policy explains what we hold and why, consistent with the Privacy Act 2020.
| Information | Why we hold it |
|---|---|
| Email address, and your name if you sign in with Google | To create your account, sign you in, and attach your order and access code to it |
| Delivery address and phone number | To deliver your kit and contact you about the delivery |
| Order details and history | To fulfil the order, provide support, and meet our record-keeping obligations |
| Your access code status | To unlock the generator for your account and prevent codes being reused |
| Designs you save to your gallery — a small preview image and the thread path | So your saved pieces are still there on another device, or after clearing your browser |
| Sign-in cookies | To keep you signed in securely. These are strictly necessary; we set no advertising or tracking cookies |
Photographs you upload to the generator are processed in your own browser. They are not uploaded to us and we never receive a copy. If you save a design to your gallery, what is stored is the small preview image and the sequence of nail positions — not your original photograph.
We do not receive your card details. Payment happens on Stripe's own checkout page.
We do not share your information with anyone else except where the law requires it.
Account and gallery information is kept while your account is open. Order records are kept for seven years, as New Zealand tax law requires.
Last updated 3 August 2026
We deliver anywhere in New Zealand. Nationwide orders are sent tracked with NZ Post. If you are in Auckland we also offer our own same-day express delivery.
All delivery rates below include GST at 15%.
| Where | Cost | Estimated time |
|---|---|---|
| Auckland — express local delivery | $5.00 | Same day if ordered before 1pm, otherwise next day |
| North Island | $13.00 | 1–3 working days |
| North Island — rural | $20.00 | 2–5 working days |
| South Island | $25.00 | 2–4 working days |
| South Island — rural | $31.00 | 3–6 working days |
Orders placed before 1pm on a working day can be delivered that same day. Orders after 1pm, or at a weekend, go out on the next working day. We deliver these ourselves and will be in touch to arrange a time that suits you.
You choose your delivery option in the cart before paying, and the cost is added to your total there. Please pick the one that matches your address — a rural address sent at a non-rural rate, or an out-of-Auckland address sent at the Auckland rate, will need us to contact you for the difference before it can be sent. If you are unsure whether your address is rural, NZ Post's rural delivery checker will tell you.
We do not ship outside New Zealand yet. Thank you for your interest — we have only just started, and international delivery is something we are actively working on. Email us at info@stringable.co.nz and we will let you know when it is available.
All times are estimates from when your order is confirmed, not guarantees, and courier timeframes are outside our control. We are a small team; if anything is going to take longer than expected we will tell you rather than leave you wondering.
Your access code does not wait for the delivery — it is added to your account as soon as your payment succeeds, so you can start designing straight away.
Last updated 3 August 2026
You have rights under the Consumer Guarantees Act 1993 that we cannot take away, and nothing below limits them. If your kit arrives damaged, is faulty, or does not match how we described it, contact us within a reasonable time and we will put it right with a repair, replacement or refund. We pay return costs in these cases, and this applies whether or not the box has been opened.
We are not required by law to accept change-of-mind returns, but we will accept them within 7 days of purchase, provided the kit is still sealed and unopened. Return postage is at your cost, and we refund the purchase price once the kit reaches us and we have checked it is unopened.
Opened or used kits cannot be returned for a change of mind. Once the box is open the nails, thread and guide paper cannot be resold, and the access code inside has already been issued to your account — so the kit is no longer something we can put back on the shelf. Please be sure before you open it.
A kit's access code is added to your account as soon as your payment succeeds, so a sealed, unopened kit still carries a code that has technically been issued. For a change-of-mind return we will release that code back and remove the generator access with the refund. This does not apply where the kit is faulty.
Email info@stringable.co.nz with your order number and what has gone wrong. Refunds go back to the card you paid with, usually within five working days of us receiving the kit.
Stringable Limited, New Zealand — info@stringable.co.nz. We are a small team and read every message.